Frequently Asked Questions

Webstore

• What’s New in Our Online Store?
• Unable to login into my account (Reset your webstore password)
• Unable to checkout on webstore
• Quick guide to My Favourites
• Quick guide to Quick Order feature
• Quick guide to Re-Order
• See all 13 articles

Orders

• Check your order Status
• How to place an order?
• How to order online
• What does Backorder mean and How will I know if any of my items are on Back Order?
• How do I view my order history?
• How do I follow up an order I have made?
• See all 10 articles

Payment

• Who manages my invoices ?
• How can I pay for my goods?
• Changing my billing address on the webstore
• Funded Customer - Payment requested on webstore

Shipping

• Delivery and shipping options & charges
• Where is my order and how can I track it?
• Estimated delivery timelines
• Why wasn't my delivery instruction followed?